Frequently Asked Questions

Find answers to common questions about our products, ordering, shipping, and more. Can't find what you're looking for? Contact us.

Orders & Checkout

Shipping & Delivery

Returns & Exchanges

Products & Quality

About Arzti

Still Have Questions?

We're here to help! Reach out to our customer service team and we'll get back to you as soon as possible.

FOR THOSE WHO REPRESENT

ROOTED IN CULTURE

ARTISTRY MEETS HERITAGE

FOR THOSE WHO REPRESENT

ROOTED IN CULTURE

ARTISTRY MEETS HERITAGE

Secure payment

Safe and secure checkout

Money Back Guarantee

Don't like it? Return it for a full refund

Fast delivery

Worldwide shipping with tracking provided

Frequently Asked Questions

Orders & Checkout

How do I place an order?

Can I modify or cancel my order after placing it?

What payment methods do you accept?

Is my payment information secure?

Will I receive an order confirmation?

Shipping & Delivery

Where do you ship?

How long does shipping take?

How can I track my order?

Do you offer express shipping?

What about customs and import duties?

What if my package is lost or damaged?

Returns & Exchanges

What is your return policy?

How do I start a return?

When will I receive my refund?

Can I exchange an item for a different size or color?

Who pays for return shipping?

Products & Quality

What materials do you use?

How do I care for my leather products?

Are your products handmade?

Do you offer customization or personalization?

What if I receive a defective product?

About Arzti

Where are your products made?

What is Arzti's mission?

What does 'Arzti' mean?

How can I contact you?

Do you have a physical store?

Still Have Questions?