Privacy Policy

1. Introduction

At Arzti ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at arzti.com (the "Site") and purchase our products.

Please read this Privacy Policy carefully. By using our Site, you consent to the practices described in this policy. If you do not agree with this Privacy Policy, please do not use our Site.

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us when you:

• Create an account or place an order
• Subscribe to our newsletter
• Contact us through our contact form or email
• Participate in surveys or promotions

This information may include:

• Identity Data: First name, last name, username
• Contact Data: Email address, billing address, shipping address, phone number
• Financial Data: Payment card details (processed securely through our payment processors)
• Transaction Data: Details of products you have purchased, order history, payment records
• Communication Data: Your preferences for receiving marketing and your communication preferences

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and your visit, including:

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our Site, including pages viewed, time spent on pages, navigation paths, and click patterns
• Device Data: Information about the device you use to access our Site, including device type, screen resolution, and unique device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process and fulfill your orders, manage payments, and arrange shipping and delivery
• Customer Service: To respond to your inquiries, provide support, and address any issues with your orders
• Account Management: To create and manage your account, verify your identity, and maintain your order history
• Marketing Communications: To send you promotional emails about new products, special offers, and other information we think you may find interesting (with your consent)
• Site Improvement: To analyze how our Site is used and improve our products, services, and user experience
• Security: To protect against fraudulent transactions and ensure the security of our Site
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contract with you (e.g., processing orders)
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention and improving our services
• Consent: Where you have given us consent to process your data for specific purposes (e.g., marketing emails)
• Legal Obligation: Processing necessary to comply with legal requirements

5. Sharing Your Information

We may share your personal information with the following categories of third parties:

• Service Providers: Companies that provide services on our behalf, such as payment processing, order fulfillment, shipping, email delivery, and website analytics
• Payment Processors: Secure payment processing services (e.g., Stripe) to handle transactions
• Shipping Partners: Delivery services to ship your orders to your specified address
• Analytics Providers: Services that help us understand how visitors use our Site

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged into your account
• Understand how you use our Site
• Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for all data transmissions
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis

While we strive to protect your personal data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. The retention period depends on the nature of the data and our legal obligations:

• Order Information: Retained for 7 years for tax and legal compliance
• Account Information: Retained until you request deletion of your account
• Marketing Preferences: Retained until you unsubscribe or request removal

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing of your personal data
• Portability: Request transfer of your personal data to another party
• Objection: Object to processing of your personal data for direct marketing
• Withdraw Consent: Withdraw consent where we are relying on consent to process your data

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

10. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we learn that we have collected personal data from a child under 16, we will take steps to delete that information as soon as possible.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us at:

• Email: legal@arzti.com

If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.